Establish Technical Support And After-Sales Service Evaluation System
On the one hand: we provide timely training on the whole process of technical cooperation and technical training related to the installation, commissioning, and acceptance of the contract equipment. Send representatives and free technicians to the site for technical services, installation, branch trial operation, commissioning and start-up, and be responsible for solving the quality and performance of contract equipment found during installation, commissioning and trial operation. For other equipment connected to the contract equipment, we are obliged to provide interfaces and technical cooperation, and there will be no expenses other than the contract price. We submit to the buyer the organizational plan of the service work in duplicate within 7 days after the contract becomes effective.
On the other hand: Whether the problems raised by customers are product quality problems or installation design problems encountered during installation and use, we will send technical engineers to the site to understand the actual situation in the shortest possible time and solve the problems for customers in the shortest possible time. all questions raised.
Product Quality Return Visit
1. Our company regularly organizes product quality return visits, and the after-sales service department conducts special return visits at an appropriate time to solicit user opinions and collect quality information. The return visit includes pipe fittings, pipe materials, mechanical equipment, other materials, etc. After the return visit, the “After-sales Service Technical Report” should be filled out.
2. The return visit work is included in the annual product quality work plan of the after-sales service department.
3. The return visit work should be as comprehensive and thoughtful as possible in response to the requirements of users.
4. Our company will regularly send special personnel to the site to learn about the on-site work of our company’s staff from the owner, supervisory unit, and construction unit, and ask the above-mentioned units to fill in the “Customer Satisfaction Survey Form”, and ask all participating units to pay attention to our after-sales service. We will evaluate the service work and put forward valuable opinions. Based on these opinions, we will make corresponding adjustments to the operating procedures or relevant personnel arrangements in a timely manner.
Information Feedback
During the warranty period, the after-sales service department will quickly analyze and study the problems related to products or services collected by users or quality return visits, and respond to customers and solve problems in a timely manner. The company’s after-sales service department should regularly supervise and inspect each service work, and propose professional and reasonable solutions when unqualified or potential unqualified phenomena are found.