Detailed plan description and commitment of after-sales service, product warranty period, fault response and repair time method and safeguard measures, detailed introduction of the after-sales service agency closest to the purchaser, general person in charge of the service agency, telephone number, address, staffing, etc.; Service fees outside the warranty period and guarantee measures;
1. WARRANTY PERIOD, SCOPE AND WARRANTY CONDITIONS
The PPR, PE pipes and pipe fittings produced by our company are developed and designed according to the latest national and industry standards, and are produced with the highest quality high-density polypropylene and polyethylene raw materials. Our company ensures that the products provided are brand new and unused . The company attaches great importance to the application of new technology products. Since 1999, it has established a pressure pipeline research and development center, which fully meets the quality standards, specifications and performance requirements of PE80 and PE100 water supply pipelines for healthy drinking water, and fully meets the technical requirements of purchasers. , the company promises that from the date of acceptance of the project delivery,The free warranty period is 12 months, and maintenance services are provided for life.We promise:During the quality guarantee period, if the quality problems are caused by our company’s product manufacturing process and material defects, our company will provide technical support and maintenance services free of charge. If on-site maintenance is not possible, our company will provide replacement products with the same performance and configuration. Bear the resulting economic losses.
2. The Speed Of Solving Problems And Troubleshooting
Our company’s after-sales service personnel respond to the user’s supply needs and daily services 24 hours a day, and our company will actively assist customers to solve any questions about the tenderer at any time and under any circumstances. For any request from the tenderee at any time and under any circumstances, our after-sales service staff will give a clear answer within half an hour. If the pipeline is artificially damaged or has quality problems,Our company will send technicians to the scene with the required tools and accessories within half an hour to deal with and troubleshoot.The company has a professional technical service team, which is composed of senior pipeline engineers, assistant engineers and pipeline installation technicians. All technicians have received the company’s pipeline professional technical training. Before pipeline installation, if there are technical problems, the company can send pipeline technical engineers with long-term construction experience to conduct on-site investigation and solve them. During construction,The company sends construction personnel to provide technical training and other technical support for the purchaser free of charge. In order to ensure the construction quality, we can weld the pipeline on site until the completion of the project. During the warranty period, we have professional technicians who come to the site from time to time to provide daily maintenance, quick repair, inspection and other services.
3. Commitment To Provide Construction And Installation Equipment Free Of Charge:
| Serial Number | Device Name | Quantity |
| 1 | ￠63-160 Welding Machine | According to the needs of the owner’s project progress, it is provided free of charge and returned after use. |
| 2 | ￠200-315 Welding Machine | |
| 3 | Auxiliary Tool |
4. Other Commitments In Terms Of After-Sales Service(installation, regular inspection, etc.)
Service guarantee, in the cooperation with your company, our company provides pre-sales, sales and after-sales services
1. The company sends people to the door to understand the needs of customers, understand the actual construction environment conditions of the construction site, listen to suggestions, and make service preparations from production, inspection, sales and transportation.
2. Send professional and technical personnel to the site before delivery to ensure the quality of the project.
3. Prepare products, vehicles and construction equipment in advance according to customer requirements, and formulate reasonable and effective supply and technical service plans.
4. Combining the actual situation of the project, put forward scientific and reasonable construction plans and suggestions.
1. According to the user’s needs of this project, after the construction personnel and pipes enter the construction site, we can send technicians to teach and demonstrate operations on site to understand the company’s product characteristics and the operating procedures of the equipment welding machine. Explain in detail the problems and precautions that may occur during the construction of PE pipes.
2. According to the customer’s requirements, we can issue a manual of “product description and construction specification” to the construction operators
3. According to the customer’s requirements, we can use the welding machine for free for the construction party to use, and demonstrate on-site and teach the operators to operate correctly until the operation skills and key points of each equipment are mastered.
4. According to the needs of customers, we can also send technical personnel to the construction site to cooperate with the construction unit to implement the construction plan and help the construction party to deal with technical problems in the construction in a timely manner until the construction party is fully skilled in operation and allows us to evacuate the technical personnel . Provide customers with technical testing and sample testing of various pipes and components free of charge.
5. Products with special specifications can be developed and customized according to customer requirements.
6. In addition to the delivery of the whole vehicle, the company can also provide sporadic distribution. For individual urgent products, the company uses door-to-door delivery to ensure timely arrival.
77. The delivery of the company adopts the method of non-rest working days. When receiving valid orders, it is guaranteed that the goods will be transported to the construction site or designated place within the promised time no matter when and where. The company can provide technical consulting services, consulting service hotline: Wang Lingping: 86-13819636508.
1. We promise that the quality guarantee period is 12 months. During the product quality guarantee period, any product quality problems found in the process of unpacking inspection, installation and commissioning, and equipment trial operation will be responsible for free maintenance, replacement, and return until the product Meet the quality requirements. The company bears all expenses incurred in repairing, exchanging and returning goods and the direct economic loss of the buyer.
2. During the pressure test and acceptance of the project, if the customer needs it, we can still send technical personnel to cooperate with the site to guide the pressure test and acceptance.
3. The company provides life-long maintenance and technical support, and will give you a satisfactory answer to the processing results in written form, and will track and return visits to the processing results. If the customer is not satisfied with the processing result, the demander can complain to our company’s customer service center, and the complaint telephone number is 400-115-9988.
4. Preferential statement: If pipe fittings and other products other than those stipulated in the bidding documents are used during the construction process, our company guarantees to give corresponding discounts and provide relevant products at the most favorable price in the market. Commitment to long-term, preferential and timely supply of spare parts.
5. After the equipment is installed and debugged, the company will regularly return to customers to understand their needs, constantly find problems and solve them in time.
6. Your company is always welcome to send someone to the company for guidance and inspection. And free operator training.
7. The buyer is responsible for product shortages, malfunctions or damage caused by poor storage or improper use by the buyer. But the company promises to make up or repair it in time.
8. Our unit will arrange professionals to stay at the construction site to provide technical guidance for the construction unit to solve substantive problems in the pipeline.
9. During the warranty period, we have professional technicians who come to the site from time to time to provide daily maintenance, quick repair, regular inspection and other services.
5. After-Sales Service Contact Information(Contact person, contact number, maintenance point, etc.)）
Name of service outlet: Taizhou Aobo Pipe Industry Co., Ltd.
Detailed address of after-sales service point: Qiaoyang Industrial Zone, Fengjiang Street, Luqiao District, Taizhou City, Zhejiang Province
The main person in charge of the service network:86-0576-82679555(Shasha Zhao) / 13819636508 (Lingping Wang)
6. Other Preferential Conditions
If our company wins the bid, our company will establish a long-term friendly cooperative relationship with the tenderer, and promise to supply the tenderer with the best price spare parts and other products in the market for a long time outside the warranty period, and provide technical maintenance services for life.